Pet-friendly is now user-friendly: a closer look at Findigs pet verification
For nearly 70% of renters, pets are a part of the family. A pet-friendly policy helps welcome the broadest possible pool of residents, but screening every pet and assistance animal is no walk in the park—until now.
Key takeaways
- With nearly 70% of renters treating pets as family, Findigs pet verification reviews household pets, support animals, and service animals alongside the applicant in one integrated process, with no third-party services or manual follow-ups.
- Renters get clarity on your pet restrictions and fees up front, easy mobile document uploads, and a Findigs team that handles all follow-up communication, removing the friction that derails pet owners mid-application.
- Findigs distills every animal detail into one accept or decline recommendation on your dashboard, returns ADA-compliant assistance-animal verification in 48 hours or less, and lets applicants add a pet even while an application is in review.
- Records stay accurate after move-in: residents who applied through Findigs can verify a new pet anytime from their existing account, and getting started takes little to no team training beyond sharing your pet rules.
- In its first six months, Findigs verified 15,000 pets, 3,000 support animals, and 399 service animals.
For nearly 70% of renters, pets are a part of the family. A pet-friendly policy helps welcome the broadest possible pool of residents, but screening every pet and assistance animal is no walk in the park—until now.
Resident and pet screening, under one roof
With Findigs pet verification, all household pets, support animals, and service animals can be approved with applicants in one integrated review. Applicants will submit all the pet and animal information you need directly through Findigs: no third-party services or manual follow-ups necessary. Every detail is reviewed by our team to determine whether the applicant’s animal adheres to your restrictions. Valid documentation is collected for all emotional support and service animals, with ADA-compliant verification returned in 48 hours or less.
The best rental application for animal lovers
Too often, pet owners applying to rent are left hanging: sent out of their apps to other applications, or in many cases, surprised when a pet screening ends poorly. To remove all of that pet-related friction for renters, Findigs provides clarity on all of your pet restrictions and fees up front, and adds helpful guardrails when restrictions apply to an applicant’s animal. We also make it easy to upload required documents, like pet photos and vaccination records. If we have questions about the info provided, or another document is required, our team handles all communication. The whole experience is made for mobile, so applicants can set their pet verification in motion from anywhere.
In our first six months, Findigs verified 15K pets, 3K verified support animals, and 399 service animals.
Property manager’s best friend
After all animal details and documents are assessed by Findigs, the results are distilled into one clear “Accept” or “Decline” recommendation displayed on the application dashboard.
If a pet suddenly goes missing from its owner’s application, pets can now be added to the application even while it’s in review—to make sure you have what you need no matter what. Meanwhile, applicants reporting zero animals will be asked to affirm their understanding of your animal policies before hitting submit on their application.
The best part? Getting started takes little to no training for your team. All we need are your pet rules and restrictions: either your portfolio-level policies, or unit-by-unit policies pulled from your PMS.
Care for new pet parents
Findigs can fetch every detail from incoming applicants, but what about residents who bring home a new pet mid-lease? To ensure your records stay up-to-date, pet verification is available for all residents who used Findigs to apply initially. They’ll just need to sign into their existing Findigs account to start a new pet verification—from there, they can send the animal’s details for review and approval, just like applicants do. With this capability built in, you can be sure your records and fee charges are accurate for all residents, regardless of when they add pets to the family.
Simple screening, our treat
It’s our aim to simplify every step on the way to a decision, so we unleashed a best-in-show pet screening tool for property managers: one that’s seamless for applicants, and simple for your team. Interested in getting started? Book a demo with our team.
Tyler Stafford is Product Marketing Lead at Findigs, after MeetElise and DailyPay. He writes about the product, renter hub, and screening tool comparisons.
Frequently asked questions
How can property managers make pet screening more consistent across a portfolio?
Standardize pet and animal policies before applications enter review so leasing teams are not making property-by-property judgment calls.
- Define portfolio-level rules and document legitimate property or unit-level exceptions.
- Make restrictions, required documentation, and applicable pet fees visible before applicants submit.
- Route animal details through the same verification workflow rather than relying on email or manual follow-up.
- Track policy exceptions separately so teams can identify where inconsistent processes are creating risk or extra work.
For a broader framework for operationalizing animal screening, see Findigs’ pet screening guide.
What should leasing teams do when a renter adds a pet after submitting an application?
Keep the animal inside the existing application workflow rather than restarting screening or managing the update offline.
- Capture the new animal’s details and required documents while the application remains under review.
- Reassess the application against the property’s existing animal restrictions.
- Keep animal records tied to the resident record to reduce missing information at move-in.
- Establish the same process for pets acquired after move-in so records and applicable charges remain current.
Findigs supports adding pets during application review and verifying new pets for residents who originally applied through Findigs; learn more about Findigs pet verification.
How should operators handle assistance-animal requests without creating unnecessary compliance risk?
Separate assistance-animal verification from ordinary pet-policy enforcement and use a documented, repeatable review process.
- Train teams not to treat service or support animals as conventional household pets.
- Centralize collection and review of relevant documentation instead of leaving interpretation to individual leasing agents.
- Maintain an auditable workflow for requests, follow-ups, and outcomes.
- Review policies and procedures with qualified compliance or legal professionals where requirements are unclear.
How does Findigs reduce manual work in pet and assistance-animal verification?
Findigs combines animal information collection, document review, follow-up, and recommendations within the applicant’s existing screening experience.
- Applicants submit pet details, photos, vaccination records, and relevant animal documentation through Findigs.
- Findigs handles follow-up when information or additional documentation is required.
- Reviewed animal information is distilled into an “Accept” or “Decline” recommendation for the property manager.
- Portfolio-level or unit-specific pet rules can be incorporated into the workflow, including policies pulled from the PMS as described in the source article.
Explore Findigs pet verification offering.
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