Pet verification

Make pet-friendly user-friendly with Findigs screening

Welcome residents and their animals in one seamless review: pet and ESA document verification is fully-integrated in Findigs.

Three cards showing animal types for pet screening.
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Embedded in application
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Service animal registration
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Complete ESA screening
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ADA & HUD standards
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Consolidated review

Set your pet policies—we’ll fetch the rest

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A support agent requests a document via chat.
Full-service review

Quit chasing stray documents & details

Our trained specialists handle every detail and follow-up, including ESA document verification and service animal registration by FHA & HUD guidelines.


Accept people and pets in one review

Every step sits in the rental application, and results stay right in your dashboard. No third-party apps—no distractions or delays.

A list of tenant screening application requirements.
A woman walks pulling a cart with items and pets beside her.

How it works


Share your policy

We’ll make your restrictions clear throughout the application, with helpful alerts along the way.


We’ll cover every detail

No follow-ups necessary: our team conducts comprehensive screening for every animal in the household.


View results in one place

Verification results appear alongside applicant information, and flow directly to your PMS.

Looping F, Findigs brand mark.

By the numbers

In 2023, we registered over 30K animals, providing total coverage for pets, service animals, and ESAs. Pet verification decisions are returned in 1 hour, and ESA documents are verified by our team within 1 day on average.*

*300K app sample from Jan ‘23 - Feb ‘24. One hour pet decision reflects median processing time.

Leave it to the screening experts

Coral, Sky, Green,

Enforce rules effortlessly

We ensure applicants are informed about your specific restrictions, and help you collect pet fees appropriately.

Phone screen with assistance animal alert.

Add new pets at any point

New pup? No problem. Your residents can verify animals through Findigs at any time during their lease.

An application action reads Add a pet.

Keep it all on record

From vet details to vax records, we’ll keep what you need on file, including a policy agreement for applicants who don’t report pets.

A pet collar tag that reads Mocha.
Frequently asked questions
Who is responsible for reviewing pet and assistance animal information?

Our Findigs in-house pet verification team completes a full-service review of pet information and documents. These details are checked against your approval requirements, to provide a approve/deny result for each animal.

How long does it take for a pet to be screened by the Findigs pet verification team?

Findigs verifies household pets in less than 24 hours on average. This process includes checking validating pet information, and checking against your requirements for approval. Our team also conducts timely, thorough verification for emotional support animals. ESA letters are validated by our team within 48 hours from document upload.

What if a resident plans to get a pet or assistance animal during their lease?

Pets and ESA documents can be verified at any time during a resident's lease, as long as they applied through Findigs originally. The option to verify a new pet or ESA document, or register a service animal is available in the renter dashboard.

How are emotional support animals verified?

ESA owners will be asked to upload a valid ESA letter as a part of their application. Our in-house pet verification team will review the letter, checking it's validity as per ADA and HUD guidelines. If we find the document is not valid, we'll reach out to the applicant to re-upload a valid letter before the ESA verification is denied.

How do you register service animals?

Applicants with service animals will be asked to provide information about the animal as per ADA and HUD guidelines.

Can you collect vaccination records for pets?

Yes, with Findigs pet verification you're able to require vaccination records for all household pets.

Is there a fee for applicants to verify pets?

Applicants are charged a flat fee to verify each pet in the household. There is no fee to process service or support animal information.